Privacy policy

Booking Policy:

• Appointments must be scheduled at least 24-48 hours in advance through online booking system.
• A non-refundable deposit of 20-50% of the total service cost is required to confirm your booking.

Cancellation & Rescheduling Policy:

• Cancellations or rescheduling requests must be made at least 24 hours before your appointment.
• Late cancellations will result in a forfeited deposit.
• No-shows will be charged the full cost of the missed appointment.

Late Arrival Policy:

• Clients arriving more than 15 minutes late may have their session shortened to accommodate the next client.
• Arrivals exceeding 30 minutes will be considered a no-show.

Accepted Payment Methods:

• We accept cash, credit/debit cards, and digital payments such as PayPal or Cash App.
• Payment plan options for Treatment plans – kalarna

Refund Policy:

• Refunds are not offered for services once completed. If you are dissatisfied, please inform us immediately so adjustments can be made.
• Product sales are final unless the product is defective or damaged.

3. Health and Safety Policies

Client Health Disclosure Policy:

• Clients are required to disclose any allergies, medical conditions, or sensitivities during their consultation. Failure to do so may result in adverse reactions, for which we are not liable.

Hygiene Policy:

• All tools, equipment, and treatment areas are sanitised thoroughly after each client.
• Clients must arrive with clean hair for hair services, or an additional fee will apply for a wash.

Illness Policy:

• If you are feeling unwell or showing symptoms of illness, please reschedule your appointment. Clients who arrive visibly ill may be asked to leave and reschedule.

4. Product Policies

Returns & Exchanges:

• Returns are accepted for unopened and unused products within 7 days of purchase, with a valid receipt.
• Consumable products like herbs, teas, or sea moss are non-refundable unless proven defective.
• Products with signs of use cannot be returned or exchanged.

5. Service-Specific Policies

Ear Candling Policy:

• Clients must disclose any ear infections, injuries, or conditions prior to the service.
• Ear candling is a holistic practice and not a substitute for medical advice or treatment.
• Results vary, and the service is performed at the client’s discretion.

Hair Treatment Policy:

• Results may vary based on individual hair conditions, previous treatments, and adherence to aftercare instructions.
• Deep conditioning, steaming, and other services are tailored to the client's needs but are not guaranteed to resolve all issues immediately.

6. Privacy Policy

Confidentiality Policy:

• All client information collected during consultations is strictly confidential.
• Your personal information will not be shared, sold, or disclosed without your explicit consent.

7. Liability Waiver Policy

Acknowledgment Policy:

• Clients must sign a liability waiver before receiving services, acknowledging:
• Treatments are holistic in nature and not a replacement for medical advice.
• Shemoóre is not responsible for adverse reactions caused by undisclosed medical conditions or allergies.

8. Client Behavior Policy

Respect Policy:

• We expect mutual respect between staff and clients at all times.
• Any disruptive, abusive, or disrespectful behavior will result in the immediate termination of the appointment, with no refund issued.